In our fast-paced digital world, the roles of researchers and research librarians are evolving more rapidly than ever. The important task of tracking and managing research requests can’t be left to traditional ticketing software. While a staple in query management and user assistance, traditional ticketing software often falls short in meeting the specialized demands of research centers.
Is your current library management system having trouble coping with the exciting challenges your knowledge center staff face? Is a new library management system the answer? If so, Softlink IC believes Liberty is the system for you. It will meet your current and future needs. But we do understand you might want to do a bit of research and evaluation before you take our word for it!
Discover how artificial intelligence (AI) is revolutionizing law firms and reshaping the legal landscape. From streamlining operations to providing innovative client solutions, AI is becoming an integral part of the legal sector. Dive into our blog post to explore its impact and uncover valuable resources to stay up to date with AI in your law firm.
Meet Callum, he joined our team in 2022 as a developer. He’s based in our Australian offices and we get to know a little bit more about him in the latest of our Softlink Information Centers Employee Spotlight series.
Providing support is an important part of customer service. For Softlink IC, live chat is now indispensable. It adds another string to our already great support delivery bow. Our Liberty and illumin software customers have another effective avenue to chat to a real Support team member quickly. We don’t know if the customers of other library management system vendors talk to a real support person via a live chat option, but ours certainly do!
