In our fast-paced digital world, the roles of researchers and research librarians are evolving more rapidly than ever. The important task of tracking and managing research requests can’t be left to traditional ticketing software. While a staple in query management and user assistance, traditional ticketing software often falls short in meeting the specialized demands of research centers.
Softlink Information Centers (Softlink IC) hosted its third successful Virtual Open Day on May 30, 2024. This much-anticipated event brought together library and knowledge management professionals from around the globe, introducing them to the transformative capabilities of our newest solution, Liberty Digital.
Integration, automation, and positive user experiences is the aim of Softlink IC’s Web Services APIs. They enable integration of your existing complementary systems and resources with Liberty and illumin. Both solutions have a full API to ensure your library achieves a greater return on investment.
With simplified navigation, dedicated sector landing pages, and clearer product insights, the new website is built to save you time, support smarter decisions, and deliver value with every visit.
At its core, customer service is about building relationships. It’s about understanding what your customer or users’ needs are and then going above and beyond to meet those needs. The same philosophy can and should be applied to the research process. It’s a risk that some research teams get bogged down in the details and lose sight of the bigger picture: their customers or users.
Discover how illumin can help you gain valuable insights into your users and their research queries. With powerful reporting features, you’ll be able to gain a more in-depth understanding of user behavior and use this data to optimize your research processes. Learn how to better serve your users by creating effective reports with our tips.
In management consulting, success hinges on rapid, reliable access to high-quality insights. Research and knowledge teams are under increasing pressure to deliver results faster—without compromising security, quality, or client confidentiality.
