London, England was the setting for our latest in-person User Group Meeting (UGM), and we were all really looking forward to it. Our UGMs are a great opportunity for us all to catch up. UGMs provide a forum for those attending to meet other Liberty and illumin users and Softlink IC staff.
As the year draws to a close, prepare to embark on a tour through some of our highlights for 2023 curated exclusively for you on our blog. We're putting a unique spin on year-end reflections with a lyrical finale - so settle in for a special 'rap-up' to the year you never saw coming!
In today's digital age, libraries are evolving to meet the changing needs of their users. With the integration of digital and physical collections, libraries can unlock new opportunities to enhance user experiences and increase the usage of their collections. So, what should you be doing to stay current with the evolving library landscape?
Softlink Information Centers is excited to introduce Liberty Digital, an innovative platform set to redefine the landscape of library and archive management.
Integration, automation, and positive user experiences is the aim of Softlink IC’s Web Services APIs. They enable integration of your existing complementary systems and resources with Liberty and illumin. Both solutions have a full API to ensure your library achieves a greater return on investment.
A huge thank you to the American Association of Law Libraries (AALL) for organizing yet another outstanding Annual Meeting & Conference. Portland was the perfect backdrop for reconnecting with customers, meeting new faces, and diving into the latest in legal knowledge management.
At its core, customer service is about building relationships. It’s about understanding what your customer or users’ needs are and then going above and beyond to meet those needs. The same philosophy can and should be applied to the research process. It’s a risk that some research teams get bogged down in the details and lose sight of the bigger picture: their customers or users.
Discover how illumin can help you gain valuable insights into your users and their research queries. With powerful reporting features, you’ll be able to gain a more in-depth understanding of user behavior and use this data to optimize your research processes. Learn how to better serve your users by creating effective reports with our tips.
In management consulting, success hinges on rapid, reliable access to high-quality insights. Research and knowledge teams are under increasing pressure to deliver results faster—without compromising security, quality, or client confidentiality.
