Information & Knowledge Centres

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Providing support is an important part of customer service. For Softlink IC, live chat is now indispensable. It adds another string to our already great support delivery bow. Our Liberty and illumin software customers have another effective avenue to chat to a real Support team member quickly. We don’t know if the customers of other library management system vendors talk to a real support person via a live chat option, but ours certainly do!
Monash University English Language Centre is the first to use Softlink IC's new customer support service. Softlink’s Liberty and illumin communities now has a new way to connect with our customer Support teams.
Cataloging and managing serials can be a complex process. Softlink IC, in consultation with our customers, set about simplifying serials management in Liberty, our library management system. We haven’t thrown the previously significant functionality out with the bathwater! The result is Smart Serials and, if the feedback we’ve received from customers who have seen a preview is anything to go by, we know you’re going to love it.
Our Liberty library management system users in New Zealand look forward to our annual User Group Conference and Masterclass. As do the Softlink IC staff.
Our Liberty library management system users in Australia look forward to our annual User Group Conference and Masterclass. As do the Softlink IC staff.
Based in Softlink’s Australian office, Aaron is part of the Southern Hemisphere support team. We get to know a little bit more about Aaron in our latest in our Softlink Information Centres Employee Spotlight series.
A few titbits and information of interest from around the world.
A few titbits and information of interest from around the world.
The free, annual North American Liberty User Group Meeting held on May 13th, was again held online due to travel restrictions. Nonetheless, we were delighted that many of our library customers could join us for an action-packed afternoon despite many commenting they now have Zoom fatigue!
A few titbits and information of interest from around the world.

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