Information & Knowledge Centres

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illumin is the perfect tool for knowledge and research management as it collects, records, quantifies and précis’s queries and answers provided to staff and clients. The knowledge base becomes a comprehensive, audited database of relevant information that can be easily shared.
Meet Alex, our research librarian, struggling to find a way to manage his research requests, until illumin arrives.
Softlink IC is excited by the recent release of illumin, our brilliant knowledge, and research management system. One of the standout enhancements is the new look and feel of the illumin dashboard that displays when users log in. Most of us dream of a makeover to this magnitude!
Providing real-time support is an important part of customer service for all companies. The emergence of the live chat feature by library software vendors is making customer support even more effective. It provides their customers with the advantage of access to real-time support without having to wait on the phone, or wait for an email reply to a query.
There is a lot to love about Softlink Information Centres’ latest Liberty release. Of course, there are more than 10 new features and enhancements. So check out our top 10 list and see how it compares to yours.
For the past nine years, Softlink has put out its well-regarded annual school library survey. On April 16, 2020, Softlink IC will launch the first of its annual surveys into the special library sector. In the spirit of sharing knowledge, we are asking for ten minutes of your time to complete the survey.
Increase the library’s presence in your organization! Market it. It is a great way to promote your library’s resources and services. Your Liberty library management system can help. With Liberty, it is easy to design an attention-grabbing Home page. You can also send Interests emails to your borrowers. Ones that include cover images and look professional.
Free. It's the catchiest word on the internet! There are all sorts of free things there, even free library software. Of course, most "free" things aren't really free, but you know that, right?
In the second of our Librarian Spotlight series, we turn to David Studham, Library Manager at The Melbourne Cricket Club Library. David gives us an insight into his working day and how the Liberty Library Management System has assisted him, and his staff, to deliver ever increasing value-added services to their users.
It is always sad when an event you looked forward to becomes a memory. The Softlink IC Liberty conference at the National Library of New Zealand in Wellington was one of those.

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