Information & Knowledge Centres

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Softlink Information Centers, a Volaris Group company, has acquired Aurora Information Technology (AIT), a leading developer of software solutions for public and special libraries. Founded in the late 1990s by Doug Coulson and Martin Fisk, AIT has built a solid reputation delivering reliable and user-friendly software.
This year wasn’t just about software updates or company events; it was about our customers navigating digital change with our products. Across the sectors, we noticed the main benefits our systems provided were - time-saved, manual work reduction, and improvement in both resource discoverability and reporting strength. These helped deliver clearer outcomes to our customers’ organizations for 2025.
As an information services professional, you’re always learning. From conferences to professional development days, workshops and coursework, there’s so many places you can advance your knowledge! Podcasts offer another terrific way to grow your professional self and spend some time during your commute or breaks to explore relevant topics in an informal but interesting way!
Rolling out a new system (OPAC – Online Public Access Catalogue; and Administration Portal) is more than just switching on a new interface and managing it via the staff portal. For many users, the system is the entire library and its operations - it's the complete solution, the everyday resource management platform, and the system they rely on to run public library operations. So, there needs to be a smooth transition between old and new public library management software - not a disruption.
Softlink IC attended SWITCH 2025, held at the Western Sydney Conference Centre in Penrith from November 11–14, this event marked a watershed moment because we got the chance to showcase the Aurora Product Suite to library professionals from across NSW and beyond for four days of connection and collaboration.
Are you wanting to increase your library’s eBook offerings? You’re not alone. Libraries are increasingly offering digital as well as hard copy resources. EBooks are just one of a wide variety of eresources that are an increasingly common offering in all types of libraries, from specials to public. But where can librarians, who want to provide more eBooks to their users, buy them?
There’s a lot to love in our latest Liberty v5 Build 8.053 release. As usual, there’s something for everyone! We did a quick office poll with the Softlink IC staff about what features to highlight, and we’ve listed our top 5 Liberty features below.
Each year, we bring our community together through our User Group Meetings (UGMs) - one of our favourite ways to connect with customers, share updates, and celebrate the innovation happening in libraries. In October 2025, the Softlink IC team hosted UGMs across Brisbane, Melbourne, and Wellington, bringing together professionals from every sector to learn, collaborate, and discuss what’s next for Liberty Digital and illumin.
Could AI help solve everyday library challenges? That’s the question Softlink IC posed during this year’s User Group Meetings (UGMs) - and the results were surprising.
Integrated Library Systems (ILS) have come a long way and our ILS, Liberty, is at the forefront of this evolution. Over the years, Liberty has introduced many innovative features designed to make managing your library’s resources easier and more efficient.

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