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Softlink IC’s Exemplary Support. What You Can Expect

While Softlink Information Centres focus on delivering a great product, our secret ingredient is the strong focus we place on delivering an exemplary support experience to our Liberty and illumin customers.
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Our Liberty and illumin APIs Make Liberty and illumin do the Work

Integration, automation, and positive user experiences is the aim of Softlink IC’s Web Services APIs. They enable integration of your existing complementary systems and resources with Liberty and illumin. Both solutions have a full API to ensure your library achieves a greater return on investment.
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Want a Cost-effective Way to Manage Your Digital Revolution?

Our Liberty and illumin customers recognized early that the future is all about digital resources and AI. They have been ahead of the curve and have been our enthusiastic partners as we all embrace this future.
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A Fistful of Features!

Has COVID-19 increased your request workload? Are your users discovering how great it is to have access to your knowledge center research services? Is managing your increased research load using spreadsheet or email even more inefficient now? Do you want to encourage your users to take advantage of your research skills?
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A Sneak Peek at Softlink IC’s #gotknowledge2020 Survey Report!

Softlink Information Centres (IC) would like to take this opportunity to once again, thank all who participated in our inaugural Softlink Information #gotknowledge2020 survey. The survey was designed to investigate and analyze work patterns, identify staffing, resource and budget trends, the services currently delivered and collect opinions on future trends.
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Softlink IC at the CIL and IL Connect 2020 Virtual Conference

Softlink IC was excited to be a part of this year’s Computers in Libraries (CIL) and Internet Librarian’s (IL) conference. It was an exciting opportunity to show off our library management system Liberty and our research management product, illumin.
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Make Life Easy for Users with Softlink IC’s Single Sign On Module

Many of our Softlink IC customers have taken advantage of our Single Sign On (SSO) module. It makes life so much easier for Liberty and illumin users. It benefits you, your staff, and your library’s users. So what is SSO and what are the benefits of using it as your authentication method?
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When We Talk About Our Live Chat Feature, We Mean Live Chat

Providing support is an important part of customer service. For Softlink IC, live chat is now indispensable. It adds another string to our already great support delivery bow. Our Liberty and illumin software customers have another effective avenue to chat to a real Support team member quickly. We don’t know if the customers of other library management system vendors talk to a real support person via a live chat option, but ours certainly do!
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Our Top 4 Working from Home Tips for Liberty and illumin Users

Did you expect to love the flexibility of working from home or is it your idea of a nightmare? Have you found that you are enjoying your new work environment but finding it more of a challenge than you expected? Are you juggling other tasks like childcare or home schooling, or tempted to “just do xyz because it is distracting me”?
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Emails vs a Research Management System? There’s No Contest!

As libraries turn to a more digital presence, libraries and knowledge centers are receiving more email requests for their research services. Are you and your research staff still managing and tracking your research load via emails, and maybe a spreadsheet? Does it make managing your increasing research load even more inefficient now? There’s got to be a better way!

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