Information & Knowledge Centres

Like many of us, you are probably now working from home with limited physical contact with the outside world. During these challenging times, staying electronically connected is more important than ever.

Who am I? I represent Softlink IC because, like me, libraries and knowledge centers are their thing. illumin and Liberty, two fantastic information and research management systems are the results of their passion. We at Softlink IC believe libraries are a vibrant and critical part of our communities, workplaces, and learning centers.

The Softlink IC events calendar is like your dance card – filling up very quickly. It’s only mid-February, and already 2020 is looking even busier than 2019 if that’s possible!

More than 35 years of interacting with all types of libraries throughout the globe has taught Softlink IC a thing or two about building long-lasting partnerships with our clients. We have learned well because we never wanted to be just a “vendor”. Softlink IC is a valued partner to our customers over the long term.

As we begin the journey into 2020, here’s a look at the year that was with Softlink Information Centres 2019 year in review, and what a great year it was!

It has been 20 years since IALL (the International Association of Law Libraries) held a conference in Australia. Held over the last week of October this year, it was Sydney’s turn to play host.

As an information manager, you’ve probably noticed an increase in information and resources in your organization, particularly in recent years. Staff and users are demanding access to the resources they need.

Knowledge center staff know research questions are not just another form of helpdesk, technical, or customer service request. Despite this, many are expected to manage reference tasks with such a system. Softlink Information Centres knows you need the right tool for the right job, which is why we developed the illumin knowledge and reference management system.

The Softlink Information Centres #gotknowledge2020 survey, designed to get to know you and our library sector even better, opened in early April. We have been delighted with the response we have received over the last 8 weeks. To all of you, who have already completed our survey, thank you!