Softlink IC Welcomes the Queensland Parliamentary Library
Softlink Information Centres is delighted the Queensland Parliamentary Library (QPL) selected Liberty as their new library management system and illumin as their research management system.
Alex visits Hobart for the Australian Law Librarians’ Association (ALLA) Conference
Softlink Information Centers (Softlink IC) was at the 2022 Australian Law Librarians’ Association (ALLA) conference in Hobart, Tasmania between 24 – 26 August 2022. A biennial event hosted by ALLA, the conference is the major professional and business development event in the Association’s calendar.
Trust a Librarian in the Battle to Protect User Privacy
Did you know that reading choices can tell a lot about someone? They can reveal religion, sexual preference, and political beliefs. It is precisely this type of information that has been used to target people in the past. It still is today, and no doubt will be in the future. That doesn’t mean librarians will stop fighting the battle to protect user privacy from the invasion of surveillance.
5 Ways Customer-Facing Staff Can Manage Stress
Anyone in a front line position will come up against moments of stress. Stress is commonly a result of work overload but, often it is a by-product of always wanting to do the best they can for their customers. That is as true for our Liberty and illumin customers as it is for Softlink IC’s Customer Support representatives.
So, we canvassed our Support Team Members and some of our customers, and came up with a few ways they manage to reduce their stress levels and remain productive.
Softlink London User Group Meeting
On 18 June 2024, we hosted a User Group Meeting (UGM) in central London. The event was well attended, bringing together some of our community of library and information management professionals from around the United Kingdom.
Join Softlink at the ALLA 2024 Conference in Adelaide!
Softlink Information Centres will be at the 2024 Australian Law Librarians’ Association (ALLA) Conference between Wednesday, 7th August to Friday, 9th August 2024, at the Adelaide Convention Centre in South Australia.
3 Reasons to Embed Librarians in Clinical Teams
When creating clinical teams, including medical and paramedical staff in these teams is an obvious step. What may not seem quite so obvious is including a librarian. We often think of librarians as… well… stuck in libraries. But, with advanced mobile connectivity, librarians literally carry their library with them. Embedding a librarian into a clinical team provides a huge advantage. Librarians ensure relevant information for rounds is available, and can access research and information efficiently. That is the skill set they bring to a clinical team.
Employee Spotlight – Will Roper
Based in Softlink’s US office, Will is part of the Northern Hemisphere support team. We get to know a little bit more about Will in our latest Softlink Information Centres Employee spotlights.
6 Reasons Why Law Firms Need a Powerful Request Management Solution
The amount of accurate information required by legal staff is phenomenal. How do legal staff communicate their needs to research center staff? How do research center staff efficiently manage the volume of daily requests for the research services they receive? How do they ensure requesters are updated promptly?
5 Reasons your IT team will love your new library management system
Your IT team are important stakeholders in any new software decision. It’s important they feel confident with the robustness of the technology, security, ease of use, and access to support.