Information & Knowledge Centres

Your library management system is at the core of everything that you and the staff do to provide services to your users. But is your old system fit for purpose now?

It’s getting close to that time of the year and some of us are well-organized. But, for those who aren’t quite there yet, there are a few tips we think would be helpful. After all, this holiday season only comes once a year, so those once a year tasks are not necessarily high on the “remember to do” list even if, for some of us, that holiday season arrives more quickly than we ever thought possible!

As another year comes to a close, it seems as good a time as any to reflect on the past. How has your Library Management System (LMS) been treating you? Maybe it’s time to move to something new.

“Customer experience” (CX) is the buzz phrase of the moment. These days everything must be an experience, from having a cup of coffee to buying a television. It’s as if the idea is somehow new! It’s not.

So how many times a day do you find yourself swearing at your library system? To find out, take this little self-survey.