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Employee Spotlight – James Martin

James Martin, Softlink’s Development Manager for Liberty and illumin, is based in the Brisbane head office. We get to know more about James (the Wise) in the fourth of our Softlink Employee Spotlights.
Strategy - Marketing

Does research leadership = competitive advantage in an info bulge era?

As early as the 1980’s strategists like Porter and Miller were linking information with competitive advantage.
Beard - M. Moustache

Appraisal Institute solves business challenges with Liberty and illumin

The Appraisal Institute, based in Chicago, is a global association of professional real estate appraisers, with 19,000 members and 80 chapters worldwide. The Institute funds and operates the Y.T. and Louise Lee Lum Library, which provides members with reference services in all areas of real estate appraisal.
Interview - Job interview

Reference interviews – time and cost expensive or not?

The reference interview is neither a new concept nor a rarely applied process. It is a valuable tool in the research specialist’s skill set to ensure they understand exactly what information their customer requires. But, sometimes the “interview” is undervalued by those who seek the research specialist’s assistance. Many find the “barrage” of questions asked of them to be time expensive. However, the benefits of a reference interview are significant. The relatively short amount of time required to answer some targeted questions reduces the time a researcher needs to find and retrieve the right information.

The Softlink Scoop – Edition 21/2018

A weekly round up of library and information centre news and opinions from around the world.
School - Training

Implementation: Top tips from Softlink’s top specialists

Softlink specialists have been transitioning libraries to new systems for years and have developed a reliable, step-by-step process that takes the stress out of new software implementations. The process ensures smooth transition of data, so libraries can have their new systems up and running fast and be reaping the benefits sooner. We spoke to two of Softlink’s top implementation specialists, Maida Rubin and Sarah Thompson, to find out more about what makes for a successful implementation.
Image - Poster

A New Social Contract in the Digital Age

For knowledge managers, library, and IT staff the value of data is nothing new. Their focus is on curating information and protecting sensitive data from those who would use it for unethical or questionable purposes.

The Softlink Scoop – Edition 01/2019

The Softlink Scoop is back for 2019. We hope you enjoy the first for the year.
Freight transport - Freight forwarder

Alex’s Top 5 Ways illumin Helps Research Centre Staff

illumin, Softlink Information Centre’s Knowledge and Request Management System, has a new representative, Alex the Alpaca. Alex is a fan of illumin and quite good at explaining the value of illumin as the ultimate way to manage the complexity of tasks required of research centre staff.
E-Learning - Education

Librarians Know Why it’s Important to Preserve Digital Resources

Librarians and knowledge managers get that information comes in all types of formats. They understand that information has been shared using the technology of the time, be it orally, handwritten or printed. While older ways of recording knowledge are still utilized and undergoing preservation, the bulk of current information is now created in digital format. Being digital does not mean that data is automatically preserved. Librarians and Knowledge Managers get that as well!

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