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Does Your Law Firm Have the Competitive Research Edge?

Information is power. It can be the difference between winning and losing. That's why your law firm needs access to the right information and FAST! Leveraging the information sourced by your knowledge researchers, using the most up-to-date library management tools, will give your firm the competitive research edge.
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Alex the Alpaca Has His Own Instagram Account

We all know the feeling. That temptation to give in to a child who keeps bugging you about getting something they want. Whether it’s sweets, a new bicycle, or a mobile phone with all the bells and whistles, the nagging won’t stop before they get it, or you are fit to be tied. For the sake of peace, you give in, and so it has come to pass for our illumin representative, Alex the Alpaca. Yep, we at Softlink IC gave in.
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Poor Support Experiences Will Negatively Affect Your Business!

Whatever service you offer, consumers and clients drive your business. Without them, your business no longer has a purpose. Customers need you the most when they contact you for support.

Librarian Spotlight – a Day in the Life of a Legal Librarian

In the first of our Librarian Spotlight series, Helen Gambley, Library Manager at HopgoodGanim Lawyers, gives us an insight into her working day and how illumin helps her to help the firm’s practitioners. Softlink IC would like to thank Helen for taking the time to answer our spotlight questions. We are sure you will all enjoy reading them!

The Softlink Scoop – Edition 16/2018

A weekly round up of library and information centre news and opinions from around the world.
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3 Tips to Simplify Knowledge Management

Knowledge is a valuable and strategic asset of any enterprise. Salespeople need extensive product knowledge to sell their products. Support staff who know how to deal with the most challenging clients are able to provide positive support experiences to their clients and improve customer retention. Top management personnel make better business decisions when they know the status of their enterprise and how the competition is performing.

Employee Spotlight – Nicholas

Meet Nicholas, our APAC Sales & Account Manager, who joined the team in June 2024. Working remotely from Auckland, New Zealand, Nicholas plays a key role in connecting potential customers across New Zealand, Australia, and the Pacific with our solutions, Liberty Digital and illumin. In the latest instalment of our Employee Spotlight series, we get to know Nicholas, explore his role further, and what drives him in his day-to-day work.

Connections in the Digital Age – NZLLA Conference 2025

We had the privilege of attending the New Zealand Law Librarians’ Association (NZLLA) Conference 2025, held at Auckland University of Technology (AUT) on 18–19 September 2025. The theme, "Whanaungatanga: connections in the digital age", captured the importance of building and maintaining relationships while adapting to the rapid digital transformation in law and libraries.
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5 Ways Customer-facing Staff Can Manage Stress

Anyone in a front line position will come up against moments of stress. Stress is commonly a result of work overload but, often it is a by-product of always wanting to do the best they can for their customers. That is as true for our Liberty and illumin customers as it is for Softlink IC’s Customer Support representatives. So, we canvassed our Support Team Members and some of our customers, and came up with a few ways they manage to reduce their stress levels and remain productive.

illumin Request and Knowledge Management Virtual Users Group, May 2018

May saw the first illumin Knowledge Management Virtual User Group Meeting (VUGM) for 2018. Over 20 illumin users, including those working in legal and special libraries, from the USA, UK and Australia attended. As with all our…

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